Tinkoff Bank’s mobile app tops Markswebb Rank & Report’s Mobile Banking list for 2018

Moscow, Russia — 27 November 2018.
Tinkoff Bank’s iOS and Android apps get first place in Markswebb’s Mobile Banking Rank 2018, a research report on the effectiveness of mobile apps for individuals.

Markswebb Rank & Report has given the top prize to Tinkoff Bank’s iOS and Android apps for the sixth consecutive year. This year, Tinkoff Bank got first place in both the Daily Banking and the Digital Office categories.

The Mobile Banking Rank 2018 assessed the functionality and usability of more than one hundred mobile apps of banks and financial institutions in Russia. The methodology included desk study of mobile banks and usability testing. In 2018, all mobile banks were benchmarked against two digital service models — Daily Banking and Digital Office. In the Daily Banking category, the most effective mobile bank enables its customers to manage money in a debit card account and receive updates about this product in the most comprehensive and convenient manner. The Digital Office rating assesses the number of customer tasks that can be handled via a banking app instead of visiting the bank’s office or contacting a call centre.

«This year, we have made great progress in enhancing our mobile services and are happy to know that once again our efforts have been recognized by industry experts and users alike. We have added a number of very promising lifestyle banking services to our Tinkoff ecosystem. Our customers can now shop for movie, concert, and theatre tickets in the mobile app and get cashback bonuses on their purchases. In October 2018, we launched Tinkoff Junior, a mobile app for children and teenagers that has grown hugely popular with young customers and their parents. Using the mobile app, holders of Tinkoff Black debit card can open accounts in as many as 30 currencies at a time. Among other features, the app displays receipts in the shopping list. We will keep up our pace of improvements by continuing to develop our mobile banking app to meet the requirements and expectations of our users," said Maxim Yevdokimov, Chief Digital CX Officer at Tinkoff Bank.

In June 2018, Tinkoff Bank topped Markswebb’s Internet Banking Rank 2018. In March 2018, Tinkoff Bank ranked first among Russian banks by the number of loyalty programmes. In December 2017, the Tinkoff Business app for Android was named the most effective tool for the SME segment, while in August 2017 Tinkoff Bank’s mobile app won in four categories (mobile apps for iPhone, Android and Windows, and apps for iPads).

About the Group

TCS Group Holding PLC is an innovative provider of online retail financial services operating in Russia through a  high-tech branchless platform. TCS Group includes Tinkoff Bank, mobile virtual operator network Tinkoff Mobile, Tinkoff Insurance, and Tinkoff Software DC, a network of development hubs across Russia.

The Group was founded in 2006 by the Russian entrepreneur Oleg Tinkov and has been listed on the London Stock Exchange since October 2013.

With no retail branches, the Group serves its customers remotely via online channels and its call centre, and operates a network of over 2,500 representatives to ensure smooth delivery of its products. The network covers all of Russia and allows next day delivery to most customers.

The Group’s key business is Tinkoff Bank, Russia’s first and only direct bank offering both own brand and partner retail financial services via its Tinkoff.ru platform. The product range includes daily banking (credit and debit cards, payments, money transfers), savings, investments, loyalty programmes, travel services, SME services, mortgage platform, and insurance. With its special focus on mobile business, the bank offers mobile applications both for its customer base (Mobile Bank) and beyond it (Traffic Fines, MoneyTalk, Card 2 Card instant money transfers).

As at 1 May 2018, the bank was the second largest player in the Russian credit card market, with a market share of 11.7%. The 1Q18 IFRS net income of TCS Group Holding PLC amounted to RUB 5.7 bn, ROE grew to 68.5%.

Banki.ru, Russia’s largest financial news portal, named Tinkoff Bank the Bank of the Year 2016. In October 2016 Tinkoff Bank was named the largest independent global direct bank by Frost & Sullivan. In 2015 and 2016, the Global Finance magazine named Tinkoff Bank as the Best Consumer Digital Bank in Russia. In 2016, the bank also won Global Finance’s Best Integrated Consumer Bank Site award and was named the Best Digital Bank in the CEE by Euromoney. The bank’s mobile application was recognised as the best in Russia by Markswebb Rank & Report for three consecutive years in 2014, 2015 and 2016, and by Deloitte for four consecutive years from 2013 to 2016.