Global Finance names Tinkoff Bank the world’s Best Consumer Digital Bank

Moscow, Russia — 2 November 2018.
Tinkoff Bank was named the best consumer digital bank globally in 2018 by Global Finance’s World’s Best Digital Bank Awards. The Tinkoff mobile banking app was named best in the world among consumer banks.

Global Finance also named the Tinkoff Investments brokerage platform this year’s best investment service globally in the Best Investment Management Services category, and Tinkoff Mortgage as best online mortgage service in Central and Eastern Europe.

«This award highlights the achievements of the entire team developing Tinkoff’s ecosystem, which is currently the leading provider of retail finance services in Russia. Particularly rewarding is the fact that Tinkoff Bank is the only Russian bank recognised on the international scale by the influential Global Finance magazine so far. International experts acknowledge that in the near future the lifestyle banking concept we are now actively developing in Russia will be setting global trends in the banking market," commented Oliver Hughes, Chairman of Tinkoff Bank’s Management Board.

The global awards ceremony took place in London on 1 November. This year, the Best Digital Bank Award attracted almost 300 leading banks from all over the world.

In August 2018, Global Finance named this year’s regional winners. Tinkoff Bank was named the Best Consumer Digital Bank in Russia, while Tinkoff Investments was recognised as the best investment service in Central and Eastern Europe.

Global Finance also recognised Tinkoff Bank in four additional nominations in Central and Eastern Europe: Best Bill Payment & Presentment, Best Information Security and Fraud Management, Best in Mobile Banking, and Best Mobile Banking App.

«Digital banking is the future,» said Joseph D. Giarraputo, publisher and editorial director of Global Finance. «The Best Digital Bank Award winners understand this and demonstrate commitment to ceaseless innovation in products and services for corporate and retail clients.»

Tinkoff Bank had already won several Global Finance awards. In 2017, it came out on top in the Best Online Deposit, Credit and Investment Product Offerings and Best in Social Media nominations; in 2016, it received the Best Consumer Digital Bank in Russia and the Best Integrated Consumer Bank Site awards; while in 2015, it won the Best Consumer Digital Bank in Russia and Best Online Deposit and Credit Product Offerings nominations. Besides that, in early August the Tinkoff Investments platform was announced the best investment service in the Central and Eastern Europe in 2018.

The Global Finance magazine granted the Best Digital Bank Awards for the 19th time. Winners were chosen by judges at Infosys, a global leader in consulting and technology, and the editors of Global Finance. Winning banks were selected based on the following criteria: strength of strategy for attracting and servicing digital customers, success in getting clients to use digital offerings, growth of digital customers, breadth of product offerings, evidence of tangible benefits gained from digital initiatives, and web/mobile site design and functionality.

About Global Finance

Global Finance, founded in 1987, has a circulation of 50,050 and readers in 189 countries. Its circulation is audited by BPA. Global Finance’s audience includes chairmen, presidents, CEOs, CFOs, treasurers and other senior financial officers responsible for making investment and strategic decisions at multinational companies and financial institutions. Global Finance’s website offers analysis and articles that are the legacy of 31 years of experience in international financial markets, and provides a valuable source of data on 192 countries. Global Finance is headquartered in New York, with offices in London and Milan.

About the Group

TCS Group Holding PLC is an innovative provider of online retail financial services operating in Russia through a  high-tech branchless platform. TCS Group includes Tinkoff Bank, mobile virtual operator network Tinkoff Mobile, Tinkoff Insurance, and Tinkoff Software DC, a network of development hubs across Russia.

The Group was founded in 2006 by the Russian entrepreneur Oleg Tinkov and has been listed on the London Stock Exchange since October 2013.

With no retail branches, the Group serves its customers remotely via online channels and its call centre, and operates a network of over 2,500 representatives to ensure smooth delivery of its products. The network covers all of Russia and allows next day delivery to most customers.

The Group’s key business is Tinkoff Bank, Russia’s first and only direct bank offering both own brand and partner retail financial services via its platform. The product range includes daily banking (credit and debit cards, payments, money transfers), savings, investments, loyalty programmes, travel services, SME services, mortgage platform, and insurance. With its special focus on mobile business, the bank offers mobile applications both for its customer base (Mobile Bank) and beyond it (Traffic Fines, MoneyTalk, Card 2 Card instant money transfers).

As at 1 May 2018, the bank was the second largest player in the Russian credit card market, with a market share of 11.7%. The 1Q18 IFRS net income of TCS Group Holding PLC amounted to RUB 5.7 bn, ROE grew to 68.5%., Russia’s largest financial news portal, named Tinkoff Bank the Bank of the Year 2016. In October 2016 Tinkoff Bank was named the largest independent global direct bank by Frost & Sullivan. In 2015 and 2016, the Global Finance magazine named Tinkoff Bank as the Best Consumer Digital Bank in Russia. In 2016, the bank also won Global Finance’s Best Integrated Consumer Bank Site award and was named the Best Digital Bank in the CEE by Euromoney. The bank’s mobile application was recognised as the best in Russia by Markswebb Rank & Report for three consecutive years in 2014, 2015 and 2016, and by Deloitte for four consecutive years from 2013 to 2016.